Privacy Policy

TRAKK (“TRAKK,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have, when you visit our website or purchase our products. By using our site, you agree to the practices described below.

We collect information in the following ways:

• Information you give us: your name, email address, shipping and billing address, phone number, and payment details when you place an order, sign up for our newsletter, or contact us.
• Information collected automatically: your IP address, browser type, device information, and pages visited, collected through cookies and similar technologies when you browse our site.
• Information from third parties: our payment processor and shipping partners may share order and delivery status information with us.

We use the information we collect to:

• Process and fulfill your orders, including shipping and payment.
• Respond to your questions and provide customer support.
• Send you order confirmations, shipping updates, and, if you opt in, marketing emails about new products and promotions.
• Improve our website, products, and customer experience.
• Detect and prevent fraud and protect the security of our site.
• Comply with legal and tax obligations.

We use cookies and similar technologies to keep our site working properly, remember your preferences, and understand how visitors use our site through analytics tools. You can disable cookies in your browser settings, though some parts of the site may not function as intended without them.

We do not sell your personal information. We share information only with:

• Service providers who help us operate our business, such as payment processors, shipping carriers, email and analytics providers, and our e-commerce platform.
• Legal authorities, when required to comply with the law.
• A successor entity, in the event of a merger, acquisition, or sale of business assets.

We retain personal information for as long as needed to fulfill the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements, after which it is securely deleted or anonymized.

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access, correct, or request deletion of your personal information, and to withdraw consent to marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly. We will respond to verified requests within a reasonable time.

Our website is not directed at children under 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or how we handle your personal information, contact us at hello@trakksocks.com.